Like Amazon did with one of my buddies: He wanted to complain the Box set and after Amazon read the problems in the chat, Amazon ended the chat… Also Warner sended him no answer.
Welcome to 2020 
What they did is sent me an email with a tracking number to shut me up basically but obviously the tracking doesn’t work because they haven’t shipped it yet. They’re being ridiculous lately. COVID or not they should be able to handle their orders like everyone else.
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EXACTLY THIS. The customer service is just a ‘FU’ to us all