Shipping issues?

Help / Site Feedback
#1

Hey everyone, I know I’ve reached out a few times, and I’ve seen a few threads started about membership packages not arriving, items missing, etc.

  • First thing to keep in mind (especially if you live outside of the United States) is that it can take a while for you to receive your items. As of last week, people whose orders had shipped in December had still been receiving their items. I know it sucks to wait. I’ve been there too.
  • Also when shipping internationally, a tracking number is not provided.

I wanted to create this thread for all of you as another way to reach out to us. I may not be of much help in some cases, but I’ll sure try. If you need help, please respond 1 of 2 ways.

You can message me directly, or post below. Please make sure to include either your order # or email address associated with your order, and what’s going on.

I’ll respond to you via message.

Thanks everyone.

#2

hi wade…

I have mailed you the proof of delievery for array package… if you need anything more please let me no

#3

Hi!
I sent you a personal message and now I’m waiting for an answer regarding the issue.

#4

[quote=DennisT239]Hi!
I sent you a personal message and now I’m waiting for an answer regarding the issue.[/quote]
Got it, just need to look in to it further.
Thanks,
Wade

#5

How long till you guys ship an order once it is made? Like a maximum amt. of time? 2 weeks? Sometimes I feel like Groundctrl forgets once in awhile and I have to Tweet you guys to ship the order…

#6

[quote=wade(ctrl)][quote=DennisT239]Hi!
I sent you a personal message and now I’m waiting for an answer regarding the issue.[/quote]
Got it, just need to look in to it further.
Thanks,
Wade[/quote]
Thank you in return.

#7

Hey Wade!
Can you, please tell who are you working with in Ukraine? I mean what company handles the delivery of packages in Ukraine for you? I f I knew, I could ask the company about the package here in Ukraine.

#8

I just sent you a message about shipping my order.

#9

[quote=DennisT239]Hey Wade!
Can you, please tell who are you working with in Ukraine? I mean what company handles the delivery of packages in Ukraine for you? I f I knew, I could ask the company about the package here in Ukraine.[/quote]
Everything is sent out using Mail Innovations. As far as who would be the company to deliver, I am unsure. Maybe you can contact UPS Mail Innovations and ask?
Thanks!

#10

HELLO

i havent received my LPU membership laminate and strap, and the concerts are almost starting, im already received my tix and my cd i bought a bundle and my shipping order its 2586452 and my email its ppchuy_88@hotmail.com

the order was made here to US. not international or outside the country!
ill be waiting for your help, thank you

#11

my order says back ordered. how much longer will this take?

#12

Please message me directly with shipping issues, and be sure to include your order number and email address used to login to LPU. Thanks!

#13

So, I just joined 3 months ago and I understood that I was supposed to get LPU11 laminate and lanyard, and will need them if I want to get tickets to shows. I never got them and think they should have come by now. I checked that my address is right and when I look at the order history, the status says fulfilled. What should I do?

#14

I joined in december 2011 and still didn’t get the package. I’m frustrated and even though I contacted ground(ctrl) staff, nothing helped.

#15

hey I’m from germany and I ordered 1 month ago,
the status is shipped. it always takes a very long time till you get your order.
last year I was waiting for more than 3 months so don’t panic,
you guys will get your package.

#16

I had the same problem, mine took 5 months to arrive

Ask the support ground(crtl) for help
Your package is probably lost, if so, they will send you another one.

#17

I joined 3 months ago too, and no package. I contacted them and they said they will send me another package! Hope a get this one day lol

#18

I’m still waiting for my package. I know that I’m a member just for 2 weeks but I have a concert in 2 months and now that I read what you guys said I’m in panic.

#19

Thanks for the info. I’ll just have to be patient then :slight_smile:

#20

[quote=Leonardo Mazzarella]I’m still waiting for my package. I know that I’m a member just for 2 weeks but I have a concert in 2 months and now that I read what you guys said I’m in panic.
[/quote]

I read on LinkinParkBr that we can take the receipt and they will let us get in … but I dont know, hope to receive it in time.