Got off the chat with Dell a while ago. The person I got this time was fairly frustrating, gave me answers to questions I didn’t ask. Although, they did tell me to send them an email with my questions and they’d ask some other team. They said I should expect an email around Wed (I doubt they’d reply, but we’ll see).
The only straight answer I got was when I asked if I can buy one with no RAM, SSDs or OS. Gave me the same answer as the other guy. RAM and an SSD are compulsory, the OS is optional, but only on the Precision and not the XPS.
I asked two extra questions. I asked when the i9 comes out, they said there’s no official update on it (it’s more an Intel supply chain issue than a Dell issue from what I’ve read). I also asked how many displays the dedicated GPU can support (there’s an option in the BIOS that lets you bypass the stupid integrated graphics). They said that you can only run the laptop display, which I’m calling full BS on.
I actually got in touch with Nvidia last night to ask them about the 2060 Max Q. The woman told me that the chip has been designed to support a maximum of four displays and that the laptop should work with four displays if it has four output ports. She didn’t say if one of the four was actually the laptop’s native display, but in my case I just need it run four displays, full stop. However, she also said that I should get in touch with Dell in case they’ve made some changes with their design of the laptop (Nvidia obviously have no way of knowing every single modification that every company has made with their laptops).
Dell chat transcript (identifying info removed, obviously).
Session Started with Agent
Robert : “Precision and XPS questions”
Robert : “Hello, I had some questions about the Precision 17 5750 and XPS 17 9700 that I was wondering if you could answer for me.”
Agent : ““Welcome to UK, Ire, NL, Swe, consumer sales I am [agent name] , My mail-id is [email] : , (EU service from South India). Hope you are doing well! In order to serve you better,you can e-mail me directly in case of any disconnect. Or call [phone number] with your query, After you make the purchase you will get reward points that you can use it online only.”
Robert : “1) Can I configure a system without any RAM, SSDs and OS?
2) Is the Quadro RTX 3000 a regular one or a Max-Q?
3) How many total displays can the 2060 Max Q and RTX 3000 support when the integrated
graphics bypass is enabled in the BIOS?
4) Are the 256GB” class 35 SSDs a 2230 or 2280 form factor?
5) Do all configurations come with two SSD brackets?
6) When will the i9 XPS 17 be coming out?
7) Is it possible to get an XPS 17 in Titan Grey?”
Agent : “may i know the catalogue number you are looking at”
Robert : “Where would I find the catalogue number?”
Agent : “its near the price”
Agent : “6) When will the i9 XPS 17 be coming out?>>>… we do not have any official update on this”
Agent : “7) Is it possible to get an XPS 17 in Titan Grey?>>> its only with silver”
Agent : “5) Do all configurations come with two SSD brackets?>>>>. the laptop supports to upgrade the storage”
Robert : “I can only see order codes but not catalogue numbers, are they the se thing?”
Agent : “4) Are the 256GB class 35 SSDs a 2230 or 2280 form factor?>>>>>>>. i need to check based on the catalogue number as 30 and 80 is only the size”
Agent : “3) How many total displays can the 2060 Max Q and RTX 3000 support when the integrated graphics bypass is enabled in the BIOS??>>>>> for XPS 17 its only with UHD presently”
Agent : “1) Can I configure a system without any R, SSDs and OS?>>>>>. we can help you without OS on precision laptops only”
Agent : “for XPS 15 you get ubuntu”
Agent : “2) Is that Quadro RTX 3000 a regular one or a Max-Q?>>>>>. may i know which model you are looking at”
Agent : “what is the computer you are using Robert”
Robert : “I’m looking at the Precision 17 5750.”
Robert : “But i cannot find a catalogue number, only an order code.”
Agent : “okay, do you have the link”
Robert : “https://www.dell.com/en-uk/work/shop/workstations/precision-5750-build-your-own/spd/precision-17-5750-laptop/xctop5750emea_vi?configurationid=ef79cd2e-206c-42b8-a1c2-e261ccc854c5”
Robert : “Order code: xctop5750emea_vi”
Agent : “checking”
Agent : “this is Precision 5750”
Agent : “on this you can upgrade the ram / storage”
Agent : “let me send you the details of this”
Robert : “Yes, I know. My question was regarding the form factor of the class 35 SSD. Is it a 2230 or a 2280?”
Robert : “Also, is the quadro rtx 3000 a max q?”
Agent : “Please allow me time to pull required detail. Since we are working from home & at times due to limited network connectivity, it may take an extra minute. Thank you for your understanding. In case the chat gets disconnected due to any unforeseen issue, yo” u can contact me at my email
Due to increase in customer contact, we are attending multiple customer at the se time.
We apologize if there is delay in response. Please rest assure that we are here to assist you with your concern. In case, due to any unforeseen challenge if the chat gets disconnected, we will get back to you via email/ call immediately.
Robert : “I understand, take your time.”
Agent : “ok”
Agent : “this is coming with”
Agent : “NVIDIA Quadro T2000 w/4GB GDDR6”
Robert : “That’s the base model, I’m interested inthe RTX 3000”
Agent : “yes no changes can be done to this”
Agent : “from our side”
Robert : “I just want to know if the RTX 3000 option is a maz q card or not.”
Robert : “*max q”
Agent : “you can opt for”
Agent : “NVIDIA Quadro RTX3000 mDP/HDMI/Type-C 6 GB GDDR6”
Agent : “but the built we have is not providing me to add”
Agent : “i will have to check with the product team on this”
Agent : “when are you planning to buy”
Robert : “I know, but which version of the rtx 3000 is it? Regular or max q?”
Robert : “I’m not looking to buy now, I just want the information.”
Agent : “we do not have the information”
Agent : “please wait”
Robert : “ok”
Agent : “may i have the bill and ship address”
Robert : “I’m not looking to buy right now.”
Agent : "fine, can you e-mail at "
Robert : “what do you want me to email?”
Agent : "its [email] "
Agent : “i can answer you only on wednesday”
Agent : “i will have to check with product team”
Robert : “So to clarify, I just email you any questions I have?”
Agent : “yes”
Robert : “I understand, thank you for your help. I will be sending an email soon.”
Agent : “sorry”
Agent : “if you take Intel Core Processor i7-10875H (8 Core, 16MB Cache, 2.30 GHz to 5.10 GHz, 45W, vPro)”
Agent : “then we can upgrade the graphic card to”
Robert : “Yes, I know”
Agent : “NVIDIA Quadro RTX 3000 w/6GB GDDR6”
Agent : “not with i5 processor”
Agent : “but coming to Regular or max q?”
Agent : “i will have to check with the product team”
Robert : “ok”
Robert : “thank you”
Agent : “Bye”
Session Ended