VIP Package tickets question šŸ™‹

I have a question I have VIP Package tickets for Monday at the O2 and this includes merch but it doesnt say how I get it and I havent recieved an email either can anyone help?

I received an email at 10pm last night with check-in details. You may need to check your junk folder or otherwise email guestservices@cidentertainment.com - I emailed them a couple of days ago because Iā€™d not received anything.

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