Pre-Sale subscription Expiring, Haven't gotten the Shoreline tickets yet

I received an email saying that my ‘LPU D2C PRE SALE’ subscription is expiring tomorrow, but I haven’t gotten any tickets yet because I’m still waiting for the Shoreline pre-sale to open up. Help? How do I get this fixed? It says I can renew it, but when I click on the link it takes me to an error page.