JUST received this email from Customer Support:
[quote]Thank you for contacting ground(ctrl) support.
We apologize for the delay in your tickets being shipped. The promoter for the event had a delay in forwarding the fan club pre-sale tickets to us, but they arrived today and are currently being processed, packed, and shipped out to you.
You will know that your tickets have shipped when you see the order status has changed to ‘FULFILLED’.
The status of all orders can be viewed using this link:
If for some reason you do not receive the tickets in time, a list of all ticket purchasers will be provided to the venue box office and they will be able to reissue new sets of tickets to the purchaser at the will call box office on the day of the event upon presentation of a photo ID and receipt. If you do not receive your tickets and it is 3 days before your event, please contact us so that we can notify the venue that you wil be asking for reprints.
Have a great time at the concert!