LPU 17 Help Redeeming merchandise code

So I had my LPU 17 set to auto renew at the $40 level and I have never received the LPU merchandise. I was only given an email that gave me a merchandise redemption code to use to get my merchandise. I have tried contacting FSD with no luck. Can someone please help me?

@jFar920, @derek. Help here please. Thanks in advance guys.

This sort of goes beyond Moderator abilities so best thing would be to contact LPUHQ@LPUNDERGROUND.COM and explain this so Lorenzo or whomever can better assist you.