Issue: Membership not updating

Help / Site Feedback
#1

I recently bought the LPU16 deluxe package but my membership has not renewed. It still says it ends at the end of this year…

#2

Have you redeemed the code that comes with it? If not, you gotta do just that.

#3

You should receive an email with a code and instructions, if you still need assistance, message me or reply here.

#4

Thanks for the help guys! However, I thought the code was supposed be for LPU17 and that my account would automatically renew to LPU16 after I purchased it. There weren’t any instructions in the coupon email regarding on how to use it. I contacted fullscreen directly and they said that my account will update on the day it expires. Also, I paid $107 for the Deluxe edition. The only difference I can see from that version and the Welcome Bundle is the scarf and pennant. You’re telling me I paid an extra $50 for that? How come the $40 welcome bundle wasn’t shown in the store, of am I just not seeing it?

#5

You’re having the same problem I’m having. There weren’t any directions for mine either.

#6

While easily missable, it mentions the coupon at https://lpunderground.com/ under the deluxe package section. I missed it myself at first

#7

Derek, I’m with the same problem. I bought the deluxe membership at 11/23 and didn’t receive any code or instructions. I still can’t access members-only sections…

#8

Go ahead and shoot LPUHQ@LPUNDERGROUND.com an email and see if they can see anything on their end.

#9

Ok, Derek!! Thank you!!!