CAN’T FIND MY ORDERS AND MY LPU16 DOWNLOAD

I keep trying to add to my cart and everytime I do it says I need to log in. So I log in and can see my account but not my orders. And I am unable to view any cart. Also when I joined LPU16 I was to receive a download of LPU16 CD but I am unable to navigate to this. I know I am logged in because it gives me the option to logout, which it wouldn’t do if I wasn’t logged IN. Help!
Thanks

Will reopen if needed, see reply at Help! UNABLE TO LOAD SHIPPING PRICES - #2 by jFar920